Point Russell Action Center

Christmas Tree Recycling

The Point Russell Action Center offers seasonal services to residents throughout the year.

Pet Registration Reminder

We love pets! Don't forget to register your pet. The Action Center receives calls every day about lost pets, but we can only track down owners with appropriate information registered.

Welcome to Point Russell 311, your one‑stop hub for non‑emergency city services. Report potholes, broken streetlights, missed trash pickup, graffiti, code concerns, and more—24/7—from any device. Submit a request online, in our mobile app, or by calling the Action Center. You’ll receive confirmation immediately and real‑time updates by email or text as your request moves from intake to resolution.

Behind the scenes, the Action Center routes every request to the right team, prioritizes urgent issues, and uses interactive maps to pinpoint locations for faster response. The portal is accessible and available in English and Spanish, with clear timelines for common services, transparent status tracking, and a feedback option so you can tell us how we did. Point Russell 311—easy to use, transparent by design, and built to serve you.